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Last updated: 26 October 2026
Welcome to Nanna Chez. Your privacy matters to us. This policy explains how Nanna Chez collects, uses, stores and shares personal information when you visit our website, subscribe to our emails, purchase a Mail Club subscription or contact us.
This policy is intended to reflect applicable Australian privacy requirements, including the federal Privacy Act 1988 and Australian Privacy Principles where they apply. Please read it carefully.
Nanna Chez is a travel and storytelling brand featuring travel experiences, personal stories, letters and the Nanna Chez Mail Club.
Website: https://nannachez.com/
Privacy contact: hello.nanna.chez [at] gmail.com
Business or legal entity responsible for this website: Cheraine & Co ABN 99726525342
For privacy questions, access or correction requests, or complaints, please contact us using the details above.
Depending on how you interact with Nanna Chez, we may collect:
We do not intend to collect sensitive information through the Mail Club. Please do not send sensitive personal information unless it is necessary and we have a lawful basis to handle it.
We may collect information when you:
We may also receive information from service providers that help us operate the website, manage subscriptions, process payments, send emails or deliver physical mail.
We use personal information for purposes including:
If you subscribe to our emails, we may send you newsletters, travel stories, Mail Club news and other updates consistent with your preferences and applicable law.
You can unsubscribe from marketing emails using the unsubscribe link included in the email. Unsubscribing from marketing emails does not necessarily stop essential messages about an existing purchase or subscription.
We do not sell your email address to third parties for their own marketing purposes.
Payments for the Mail Club may be processed by Stripe or another payment provider displayed at checkout. Payment providers process payment information under their own terms and privacy policies.
We may receive information such as your name, email address, transaction amount, payment status, subscription status and limited payment-related details needed to manage your order.
We do not intend to store full payment card details on our own website. Please refer to the relevant payment provider's privacy policy for details about its handling of payment information.
We collect your postal address so we can send your Mail Club subscription or gifted subscription to you.
Your name and address may be provided to postal operators, delivery services and other service providers when necessary to prepare, address and deliver your mail.
Please ensure your address is accurate and update it if it changes. We retain address information only for as long as reasonably necessary for delivery, subscription administration, recordkeeping and other lawful purposes.
We may share relevant personal information with trusted service providers that help us operate Nanna Chez, including:
We may also disclose information where required or authorised by law, to protect our rights, or in connection with a business transfer where legally permitted.
We do not sell personal information to third parties.
Some of our service providers may store or process personal information outside Australia. Depending on the services used and their infrastructure, information may be handled in countries where those providers or their subcontractors operate.
These countries may include the United States or other locations used by our service providers. The actual locations depend on the providers and services in use.
Where applicable Australian privacy law requires specific steps before personal information is disclosed overseas, we will take the steps required by that law.
Our website or service providers may use cookies, pixels and similar technologies to operate the website, remember preferences, measure performance and understand how visitors use our content.
If we embed content from services such as TikTok or YouTube, those services may collect information about your interaction with the embedded content. Their own privacy policies and settings apply to their handling of that information.
You can manage cookies through your browser settings. Disabling some cookies may affect website functionality. Where required, we will seek consent before using non-essential tracking technologies.
We take reasonable steps appropriate to the information we hold to protect it from misuse, interference, loss, unauthorised access, modification or disclosure.
These measures may include using reputable service providers, limiting access to personal information and relying on the security controls offered by the platforms we use.
No method of electronic storage or transmission is completely secure. We cannot guarantee absolute security.
We keep personal information for as long as reasonably necessary for the purposes described in this policy, including providing services, managing subscriptions, maintaining legally required records and resolving disputes.
When information is no longer required, we will take reasonable steps to delete it or de-identify it, subject to legal, accounting and operational requirements and the retention practices of our service providers.
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, out of date, incomplete or misleading.
We may need to verify your identity before responding. We will handle requests in accordance with applicable law.
Email: hello.nanna.chez [at] gmail.com
If you have a concern about how we have handled your personal information, please contact us in writing using the email address above. Tell us what happened and how you would like us to address it.
We will review your concern and respond within a reasonable period, taking into account any applicable legal requirements.
If you are not satisfied with our response and the matter falls within the relevant regulator's jurisdiction, you may be able to complain to the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
If a complaint concerns Victorian public-sector information handled under Victorian privacy legislation, the Office of the Victorian Information Commissioner (OVIC) may be relevant: ovic.vic.gov.au.
Our website and Mail Club are not specifically designed to collect personal information from children. Where a child subscribes or makes a purchase, a parent or guardian should ensure that the transaction and any personal information provided are handled appropriately.
We may update this Privacy Policy as our services, technology or legal obligations change. The latest version will be published on this page with its updated date.
We encourage you to review this page from time to time.
Your information deserves care. 💌
Thank you for being part of the Nanna Chez community.