Terms of Service

Last updated: October 2026

1. The Nanna Chez Mail Club

The Nanna Chez Mail Club is a subscription that delivers physical mail from Nanna Chez. Each monthly mailing may include a personal letter, postcard, photograph, travel memory, travel tip, puzzle, bookmark or another paper-based item.

Contents may vary from month to month, depending on Nanna Chez's travels, stories and creative ideas.

2. Subscription and Payments

By purchasing the Mail Club, you agree to pay the subscription price and billing frequency displayed at checkout. Your subscription will renew automatically if this is stated at checkout, and the applicable payment method will be charged for each renewal until you cancel.

You may cancel using the cancellation method provided by the platform through which you purchased your subscription. Cancellation will generally take effect at the end of your current paid billing period, unless otherwise stated or required by applicable law.

3. Your Mailing Address

You are responsible for providing a complete and accurate postal address and updating it if it changes. Incorrect or incomplete details may delay delivery or prevent your mailing from arriving.

If your address changes, please update it before the next mailing is prepared.

4. International Mail and Delivery

International delivery may be available depending on the destinations supported at checkout. Delivery times vary by destination, postal service and circumstances outside our control.

Any applicable customs duties, import taxes or other charges imposed by the destination country will be handled in accordance with applicable law and the information provided at checkout.

5. Missing or Damaged Mail

Each mailing is prepared with care. However, postal delays, loss or damage can occur after an item has been handed to the postal service.

If your mailing does not arrive or arrives damaged, please contact us so we can look into the issue. Any replacement or other resolution will be considered in accordance with applicable consumer law.

6. Cancellations and Refunds

You can cancel future subscription renewals using the available cancellation process. Cancellation does not automatically entitle you to a refund for a payment already made.

Refunds will be assessed in accordance with the circumstances, our applicable policies and any consumer rights that apply to your purchase. Nothing in these terms excludes or limits rights that cannot legally be excluded or limited.

7. Intellectual Property

Letters, photographs, illustrations, puzzles, designs and other original materials supplied through the Mail Club belong to Nanna Chez or their respective rights holders.

Your subscription allows you to enjoy these materials for personal use. You may not reproduce, commercially distribute or resell them without permission, except where permitted by law.

8. Changes to the Mail Club

We may make reasonable changes to the contents or format of the Mail Club as the brand develops. Any material changes to subscription pricing, billing or service arrangements will be communicated where required by law.

9. Privacy

We collect the information needed to manage your subscription, communicate with you and deliver your mail, including your name, email address and postal address.

Your information will be handled in accordance with our privacy practices and applicable data protection laws. Postal details may be shared with postal or delivery providers when necessary to fulfil your subscription.

10. Contact

For questions about your subscription, payments or delivery, please contact Nanna Chez using the contact details published on our website.